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FAQS

Q: How are the candles made?

A: All of our candles are hand poured and generally made to order. Our candles use soy wax and  essential fragrance orders. Some candles do include dried flowers.

Q: How long does processing and delivery take?

A: We are a handmade business, so it takes a week to make and cure the candles and then we ship Priority Mail 1-3 days **Please note that we cannot control USPS and temperatures, some candles may slightly melt. We do everything in our power to ensure it doesn’t happen.**

Q. My candle came damaged, what do I do?

A: We want all of our customers to have a great buying experience and we will make any orders right. Take a picture of it and send it to thewickandglowcandleco@gmail.com and we will get you a replacement.

Q: I cannot smell my candle, what is wrong?

A: Some fragrance oils take a bit longer to burn. Cut the wick a bit and let it burn a while longer. If you are having issues, please email us at thewickandglowcandleco@gmail.com

Q: Do you make custom blends?

A: We do! You can email us and tell us what you are looking for and we will see what we can come up with for you at thewickandglowcandleco@gmail.com