We know you have candle questions and we have candle answers. Here are some of our most frequently asked questions.
Q: How are Wick and Glow Candles made?
A: All of our candles are hand poured in small batches. Our candles use soy wax and phthalate-free fragrances, cotton wicks (and some wooden ones) and come in a glass container or a tin depending on the collection.
Q: How long does processing and delivery take?
A: Processing takes 1-3 days **Please note that we cannot control USPS or UPS and temperatures. We do everything we can to ensure they get to you in a timely fashion.
Q. My candle came damaged, what do I do?
A: We want all of our customers to have a great buying experience and we will make any orders right. Take a picture of it and send it to email@example.com and we will get you a replacement.
Q: I cannot smell my candle, what is wrong?
A: Some fragrance oils take a bit longer to burn. Cut the wick a bit and let it burn a while longer. Also, if you are in a large room and the candle is small (8.5 oz), that may not be the candle size for the room. If you are still having issues, please email us at firstname.lastname@example.org
Q: My candle is sweating...is that ok
A: Yes! We use a natural wax and in some occasions like shipping, they sweat. It will not affect the burn of your candle in any way.
Q: The candle has a wet spot, is it ok?
A: Yes! It happens and while we hate it aesthetically, it does not affect the burn of the candle.
Q: My candle is tunneling....help!
A: Tunneling can happen to any candle but it can be fixed by tenting your candle. Blow the candle out, take a strip of foil and wrap it around the top of the candle. Not covering the top of the candle, just around the top. Light the candle and let it burn like that for a couple of hours. If that does not work, email us!
Q: Do you make custom blends?
A: We do! You can email us and tell us what you are looking for and we will see what we can come up with for you at email@example.com